Assistant Program Manager
Title:Assistant Program Manager
Location:Buffalo, NY
Department:Farmers Market
Travel:Less than 25%
Job Status:Full-time

Position Summary
This position is responsible for managing the on time, on target, and on budget execution of in-state programming. That includes administering programming and supervising personnel in the sale of by the pound fish and CSF shares at farmers markets and events. Through natural leadership and exceptional interpersonal communication, they will motivate and inspire their team to achieve local sales goals in a way that hews closely to our mission and our values. Through exceptional organization and a keen attention to detail, they will manage programming in a way that balances daily operations with the changing demands of a fast-growing company. An Entrepreneurial spirit and natural storyteller will find great success in this position.

Essential Roles and Responsibilities
The approximate division of Program Managers time and responsibilities:
Farmers Market Lead and Assistant Manager 70%
Event Organizer and Programming Development Assistant 20%
CSF Delivery and Operations Assistant 10%
  • Assist in managing and leading our growing Western New York Farmers Market program.
  • Assist in managing all aspects of program operations. Includes convening team and resources, organizing logistics, staging market/event supplies, setting schedules, and standardizing operating procedures.
  • Continually assess program operations with an eye toward growth and greater efficiency, making recommendations for improvements with statistical and narrative justice. With that, proactively guide employees and operations through periods of sometimes rapid transition.
  • Maintain rigorous records pertaining to program personnel, supplies, etc.
  • In partnership with Human Resource, recruit and hire frontline sales team members.
  • Train, coach, and manage frontline sales team members. Includes holding regular one-on-one and team meetings with on-site shadowing, facilitating engagement, issuing bonuses, and conducting performance reviews on an annual basis.
  • Oversee market fish packing and market kit management.
  • Lead the development and administration of sales tools, policies, and procedures.
  • Contribute to accurate financial management through the timely submission of sales reports, expense tracking, cash bag accounting, and weekly deposits.
  • Communicate daily with state director to receive up to date information and support for team management in order to achieve quarterly and yearly goals.
  • Execute established program and sponsorships events through onsite, day of organizing and staffing. Help facilitate member appreciation and retention programming.
  • Occasional travel throughout the Western New York and greater Finger-lakes area, with travel to out of state hubs for department meetings as needed.
Secondary Duties
  • Staff markets and events (2-3 per week).
  • Help develop program and campaign strategies with state director.
  • Support a well-organized hub, including oversight of all FM materials and stewardship of shared assets.
  • Order and pick up dry ice through local supplier.
  • Train as a backup CSF delivery driver.
  • Perform monthly vehicle fleet inspections.
  • Keep open communications with CSF Director and Route Manager.
  • Monthly inventory counts at MN warehouse.
  • Help organize, accept and ship frozen fish to and from MN warehouse.
  • Perform other day-to-day activities as delegated by Director.
Position Requirements
  • Weekend availability is required.
  • Must have reliable access to a smart phone or other device in order to engage with MN team on the Slack communication platform and execute quick response time to effectively communicate with MN Director and team.
  • Proficient with Microsoft Office Suite, G-Suite and Slack, with the ability to learn new software and functions as needed.
  • High level of attention to detail, process, and protocol.
  • Demonstrated ability to manage daily operations in the absence of specific instruction or supervision.
  • Prior understanding of the CSA model and Farmers Market structures.
  • Excellent interpersonal skills, with the ability to effectively community, build trust, and inspire with a good intuition toward salesmanship.
  • Natural problem solver. Believes all things are “figureoutable.”
  • Passion for storytelling and connecting through food; desire to learn more about fisheries and seafood.
  • Willingness to work flexible hours, including weekends, and to work overtime as needed.
  • Strong background and passion for all things culinary.
  • Experience and passion for the conservation of wild spaces and the sustainability of food resources on land or sea.
  • Strong connections in the local Western New York food scene is a plus.
  • Those with a personal Alaskan connection is also a plus.
Experience Requirements
  • 2-5 years in-field sales experience and brand storytelling/promotion.
  • Team management experience.
  • Program or department management experience preferred.
  • Some form of a culinary background is necessary.
  • Some experience within small scale local or organic food production.
  • Entrepreneurial experience is highly valuable in this position.
  • College Degree or relevant experience required.
Working Conditions and Physical Requirements
  • Office, warehouse and regular in-field work.
  • Must be able to lift and maneuver 30 to 50lbs on a daily basis.
  • Ability to stand for total duration of shift (up to 8 hours) in a variety of WNY weather conditions.
  • Comfortable with food handling and prep.
  • Comfort in handling dry ice and frozen seafood (protective gloves provided).
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